Agenda item

Introduction to New Waste Management Back Office System


The Committee received a presentation from the Assistant Director (Operations) advising them on the processes and work carried out by the new Waste Management Back Office System (please see supplementary).


Following the conclusion of the presentation, the Assistant Director (Operations) fielded questions from Members and explained that:


  • The workforce and unions were fully consulted before the new system was implemented; the workforce were given extensive training on how to use the new system as well as ample opportunity to ask their questions and become comfortable with the hardware
  • The rule that missed bins may only be reported up to two working days after the missed date was implemented to cover the 99% of normal cases, any exceptions such as when a resident is on holiday and misses that two day period will be dealt with on a case by case basis
  • The Digital Team will be contacted to see if they can add in any further shortcuts on the website links to reduce the amount of clicks to get to the intended destination
  • Due to the amount of work that has to be input into the system, it is not currently known when street cleansing, which will include litter bin emptying and flytipping, will be added to the new system.
  • The reissuing of missing wheelie bins to residents was 3%-5% per year. It wasn’t just new dwellings that accounted for the high percentage of residents being given new bins; many people who moved houses in the Borough ended up taking their wheelie bins with them resulting in the new owners having to be reissued with new bins
  • Residents aren’t currently charged for new waste collection bins as there was a concern that that many residents wouldn’t replace them due to the cost and then leave black sacks out on the street or fly tip


Several Members of the Committee voiced their support of the new system  and praised the ‘check my bin service’ link on the Council website for being very easy to use and understand. They felt it  is  beneficial to the public and allow for all residents to easily inquire when their various bins would be collected especially during bank holidays when the collection dates could be different.


In response to the positive feedback, the Assistant Director (Operations) explained that the Digital Team played a big role in the development of the online service and its website links; the coding behind all of the work was very complex and their hard work allowed the online service to come to fruition.


The Chair added that he had had seen the new system in action and found it very easy to understand; with the Committee’s agreement he asked that the Assistant Director (Operations) organise a short training session at Brookvale for all Members to attend. During the visit, Members could see the new system in operation to better understand it which can be conveyed over to their constituents. At a Members request, recycling and what happens to Gravesham’s waste will also be included in the training session. 


The Chair thanked the Assistant Director (Operations) for an informative presentation.



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